Hi Daisy,
I had a day like that last weekend. It really got to me. I even had
a weep about it. The person was someone I've known for years but
always had a cold shoulder from her. I was determined to ask about
her and her Dad and all I got was one word answers. But something in
me wouldn't let go. I asked about her Dad, got the one word, and then
I waited - until she was forced to say something more. When she did
say something (nasty!) I told her about my Dad whose world has closed
down because he's lost everything - his sight, his hearing and most of
his mind through dementia. The bit of mind he's still got is just
enough for him to know what he's lost. It would be better if he'd
lost it all! I'm not sure that it made any difference to the person I
was talking to, but it made me feel better, and I'm determined to keep
at it with her.
Then I remembered that I'd read a newsletter from a lovely man called
Cec Murphey (can't remember his website, but googling his name would
get him). He said we all get people like that in our lives from time
to time and that we have to think of them as 'grace-builders' i.e. the
more nasty they are, the more grace we can show.
Just be your lovely self with your boss. She knows you and values
your work. She doesn't know this customer. Who's she going to side
with? You! Love Mel
Mel Menzies - author of A Painful Post Mortem
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